Returns & Refunds Policy

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Effective Date: May 2026
Website: IPSC SA Store
Website Address: www.ipscsa.store

Introduction

At IPSC SA Store, we are committed to providing quality products and fair customer service in compliance with the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and other applicable South African consumer laws.

This Returns & Refunds Policy explains your rights and our obligations regarding returns, exchanges, cancellations, refunds, defective goods, and warranty claims for purchases made through www.ipscsa.store.

By placing an order on our website, you agree to the terms outlined below.

Cooling-Off Rights for Online Purchases

In terms of Section 44 of the Electronic Communications and Transactions Act (“ECTA”), customers may cancel certain online purchases within 7 (seven) days after receiving the goods.

To qualify:

  • The product must be unused and in its original condition;
  • All original packaging, manuals, accessories, labels, and documentation must be included;
  • The product must not fall under any excluded category listed in Section 10 below.

If a valid cooling-off return is approved:

  • The customer is responsible for return shipping costs;
  • A refund will be processed after inspection and approval of the returned item;
  • Original shipping charges may not be refundable.

Cancellation requests must be submitted in writing to the contact details listed at the bottom of this policy.

Incorrect, Damaged or Defective Goods

If you receive:

  • the incorrect product;
  • a damaged product;
  • a product with a manufacturing defect; or
  • goods that do not reasonably perform as intended,

please notify IPSC SA Store within 48 hours of delivery.

Customers may be requested to provide:

  • photographs of the product;
  • photographs of packaging;
  • a description of the issue;
  • order number and invoice details.

Where a product is confirmed to be defective or incorrectly supplied, IPSC SA Store may:

  • replace the product;
  • repair the product where applicable;
  • exchange the product; or
  • issue a refund in accordance with applicable South African consumer laws.

Approved defective or incorrect item returns will qualify for return shipping assistance or collection arrangements where reasonably possible.

Consumer Protection Act (CPA) Warranty Rights

In terms of Section 56 of the Consumer Protection Act, customers are entitled to a 6-month implied warranty on qualifying goods against defects.

Where a qualifying defect exists within 6 months of delivery, customers may request:

  • repair;
  • replacement; or
  • refund,

subject to inspection and confirmation that:

  • the defect was not caused by misuse, negligence, improper installation, abuse, modification, unauthorised alterations, or normal wear and tear;
  • the product was used for its intended purpose.

Certain products may also carry separate manufacturer warranties, which remain subject to the manufacturer’s terms and conditions.

Products Damaged During Shipping

All shipments should be inspected upon delivery.

If packaging appears visibly damaged:

  • customers should note the issue with the courier where possible;
  • customers should take photographs before opening the parcel;
  • IPSC SA Store should be notified immediately.

Failure to report shipping damage within a reasonable time may affect shipping-related claims.

  1. Return Conditions

To qualify for a return, products must generally:

  • be returned in original condition;
  • include original packaging;
  • include accessories, manuals, inserts, and parts;
  • not show signs of misuse or abuse;
  • not be modified or permanently installed;
  • be adequately packaged for return transport.

IPSC SA Store reserves the right to refuse returns where products are damaged due to customer misuse, improper handling, or unauthorised modifications.

Refund Processing

Approved refunds are generally processed within 5–10 business days after inspection and approval of returned goods.

Refunds will normally be processed using the original payment method where reasonably possible.

Depending on the payment provider or financial institution, processing times may vary.

Exchanges

Exchanges may be approved subject to:

  • stock availability;
  • product condition;
  • return approval.

If a replacement product differs in value:

  • additional payment may be required; or
  • a partial refund/store credit may be issued.


Order Cancellations Before Dispatch

Orders cancelled before dispatch may qualify for a refund.

However:

  • payment gateway fees;
  • bank charges;
  • foreign exchange charges;
  • supplier cancellation fees;
  • special-order procurement costs;

may be deducted where applicable.

Custom or special-order items sourced specifically for a customer may not qualify for cancellation once procurement has commenced.

Non-Returnable / Excluded Products

For safety, hygiene, legal, operational, or supplier-related reasons, certain products may not qualify for return or refund unless defective.

These may include:

  • special-order or custom-order items;
  • imported items specifically sourced on request;
  • used products;
  • products altered or installed after delivery;
  • consumables;
  • clearance or liquidation items;
  • gift cards or vouchers;
  • hearing protection inserts or hygiene-related items once opened;
  • products restricted by law or supplier policies.

For safety and compliance reasons, products associated with firearm platforms may be subject to additional return restrictions where legally permitted.

Inspection Process

All returned products are subject to inspection before refunds, exchanges, repairs, or replacements are approved.

Where products are found not to qualify for return under this policy:

  • the item may be returned to the customer at the customer’s cost; or
  • reasonable handling or restocking charges may apply where legally permissible.


Limitation of Liability

To the maximum extent permitted under South African law:

  • IPSC SA Store shall not be liable for indirect, incidental, or consequential damages;
  • product suitability remains the responsibility of the customer;
  • customers must ensure compatibility before purchase.

Nothing in this policy limits rights afforded under applicable South African consumer protection legislation.

POPIA & Customer Information

Customer information submitted for returns or warranty claims will be processed in accordance with the Protection of Personal Information Act (“POPIA”).

Information will only be used for:

  • order verification;
  • return processing;
  • warranty administration;
  • legal compliance;
  • customer communication.


Contact Details

For returns, exchanges, cancellations, or refund assistance, please contact:

IPSC SA Store
Website: www.ipscsa.store
Email: info@ipscsa.store
WhatsApp / Phone: 082 904 2990

Please include:

  • your order number;
  • full name;
  • contact details;
  • description of the issue;
  • supporting photographs where applicable.


Policy Updates

IPSC SA Store reserves the right to amend or update this Returns & Refunds Policy at any time, subject to applicable South African laws.

The latest version published on the website will apply to all purchases.”

IPSC SA Store Returns, Complaints & Faulty Product Form

Include details such as:

  • what happened;
  • when the issue was noticed;
  • whether the item arrived damaged;
  • whether the item was faulty before use;
  • whether the product is incompatible;
  • any steps already taken to resolve the issue.

Recommended uploads:

  • product photo;
  • packaging photo;
  • damage or defect photo;
  • courier packaging photo;
  • invoice or proof of purchase;
  • short video showing the fault, if relevant.
Please note: the final outcome may be subject to inspection, stock availability, supplier warranty terms and applicable South African consumer law.